Frequently Asked Questions | AIA Philippines

Frequently Asked Questions

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Popular questions

Policy

How can I update my contact information?

Claims

How do I file a claim?

Payments

What happens if I do not pay my premium?

FAQ topics

My AIA

Check out AIA’s one-stop shop for your policy, health, and wellness needs.

Policy

Need help understanding insurance terms? Get help here.

Payments

All you need to know about conveniently paying your premium can be found here.

Reinstatement

Got a lapsed policy? Click here to get back on track.

Claims

Find out how you can easily file claims and receive benefit pay-outs.

AIA Vitality

Our total wellness program rewards you for making healthy choices. Here’s how.

BPI AIA Funds

Here’s what you need to know about our investment-linked products.

Quick guides

How to file a claim

Follow a step-by-step guide to submitting your claims

How to pay your premiums

Discover the different payment options available for you

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