We’re here to guide you through each step as you file your claim.
Your guide to filing a claim
There are three types of claims that you can file depending on your policy’s benefit: Accident, Illness, or Death.
Choose the type of claim you would like to file and fill out the form under each section.
You will be asked about your basic information as well as some details about the type of claim you are filing.
Please secure and upload clear copies of the necessary requirements for each type of claim.
You will also be asked in this section how you would like to receive your pay-out if your request is approved.
Once you submit your requirements, your request will be reviewed and evaluated by our claims team. You can expect to receive an update from us via SMS and email in the next few business days.
You will receive a reference number that you can use to track the status of your request through this website. If you would like to follow-up the status of your claim, simply send us an email at claims@aia.com citing your claim reference number in the subject line.
At AIA Philippines and BPI AIA, we aim to fulfil our promise of protecting you, your loved ones, and your future. From 2018 to 2023, we have paid a total of
PHP 20,209,156,452.83
in individual death and living benefit claims.
We thank you for your continuous trust and support. It is our honor to continue providing accessible and affordable insurance to all Filipinos.
Claims requirements
Accident
Illness
Death
We’re here with you on your road to recovery. To start your claim request, please prepare clear copies of the requirements below:
1. Valid Government ID
2. Attending Physician's Statement (APS)
3. Police or Narration Report
4. Official Receipts (OR)
We’re with you on your road to recovery. To start your claim request, please prepare clear copies of the requirements below:
1. Valid Government ID
2. Attending Physician's Statement (APS)
3. Hospital Statement of Account (SOA)
We express our deepest sympathies for your loss. To start your claim request, please prepare clear copies of the requirements below:
1. For the Insured:
- Death Certificate of the Deceased
- Police Investigation Report (If the cause of death is due to an accident)
2. For the Beneficiary
- Valid Government ID
- Marriage Contract (If the Beneficiary is the spouse)
- Birth Certificate (If the Beneficiary is below 18 years old)
Please note that you may only upload documents that are in .jpg or .pdf formats and must not exceed 5MB in file size. Once you are ready with the requirements, you may file your claim here.
Frequently asked questions
We have made it hassle-free for you to file a claim. Simply click here to file your claim online and follow these three (3) easy steps
1. Fill out the form.
2. Submit your requirements.
3. Get your reference number for status tracking.
Our Bancassurance Sales Executives at any BPI or BPI Family Savings Bank branch nearest you can also gladly assist in filing your claim.
Your claims payout will be credited to your nominated BPI account. Due to the restrictions brought about by the current situation, we are unable to release the claims benefit through check nor through our pickup from any branch of BPI/BPI Family Savings Bank disbursement facility.
Depending on the nature or type of claim and submission of complete documents, your claim request may be processed in ten (10) to thirty (30) working days. Your claim benefit will be credited to your nominated account within three (3) days from the approval of claim request.
Please expect your claims payout to be credited to your nominated account within ten (10) to thirty (30) working days depending on the nature of the claim.
Below are the specific durations from claims disbursement enrollment to claims payout:
1. Claims with preferred disbursement previously enrolled: ten (10) working days
2. Claims with no preferred disbursement currently enrolled: fifteen (15) working days
3. Claims with contestable cases: thirty (30) working days
We have made it hassle-free for you to check the status of your claims request. Kindly send us an e-mail at BPIAIA.customerservice@aia.com with the following information:
Policy Owner’s Full Name (First Name, Middle Initial, and Last Name) Mobile or Landline Number
A BPI AIA Customer Service Representative will get back to you on the status of your claim request within one (1) day.
